Customer Support Specialist: In-Office with Weekly Remote

S.P. Richards; Atlanta (GA); Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Disability insurance

Health insurance

401(k)

401(k) matching

Paid time off

Vision insurance

Descripción de la vacante

S.P. Richards in Smyrna, GA is seeking a Customer Support Representative (Ntl Acct) for a full-time, on-site role at HQ-Sales. Responsibilities include fielding B2B inquiries by phone, helping with quotes and non-stock orders, and coordinating deliveries. Training is provided; high school or equivalent preferred.

This is not a remote position, but remote work once weekly after training may be considered. Benefits include health, 401(k), and paid time off.

Formación

• Education/Experience: Associates degree preferred or equivalent combination of education and experience.

Responsabilidades

• Field incoming B2B customer support requests via phone and Salesforce workflow.
• Facilitate quotes for non-stock special orders, delivery & setup orders, and large volume orders.
• Answer product related questions and provide information from manufacturers.
• Facilitate returns and follow up on credits.
• Fulfill customer requests for proof of delivery or invoice/credit copies.
• Provide sales support to Jan/San field and IAM teams.

Conocimientos

Customer service

Phone support

Salesforce

MS Word

MS Excel

Educación

Associates degree preferred or equivalent

Herramientas

Salesforce

Microsoft Word

Excel

Descripción del empleo

S.P. Richards in Smyrna, GA is seeking a Customer Support Representative (Ntl Acct) for a full-time, on-site role at HQ-Sales. Responsibilities include fielding B2B inquiries by phone, helping with quotes and non-stock orders, and coordinating deliveries. Training is provided; high school or equivalent preferred.

This is not a remote position, but remote work once weekly after training may be considered. Benefits include health, 401(k), and paid time off.