B2B Customer Support Pro: Quotes, Orders & Sales

S.P. Richards Company; Atlanta (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid training

Disability insurance

Health insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Vision insurance

Employee discount

Job summary

A leading distributor is seeking a Customer Support Representative in Atlanta, GA. The role involves handling B2B customer support requests, facilitating orders, answering product inquiries, and providing sales support. Candidates should have an associates degree or equivalent experience along with proficiency in Microsoft Office. The position offers full-time hours, benefits including health and dental insurance, and a supportive work environment. This is an on-site role with a potential remote opportunity after training.

Qualifications

• Associates degree preferred or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Proficient in Microsoft Word, Excel, and Email.

Responsibilities

• Field incoming B2B customer support requests via phone and Salesforce workflow.
• Facilitate quotes for special orders and delivery orders.
• Answer product related questions from manufacturers.
• Complete order entry tasks.
• Facilitate returns and follow up on credits.

Job description

A leading distributor is seeking a Customer Support Representative in Atlanta, GA. The role involves handling B2B customer support requests, facilitating orders, answering product inquiries, and providing sales support. Candidates should have an associates degree or equivalent experience along with proficiency in Microsoft Office. The position offers full-time hours, benefits including health and dental insurance, and a supportive work environment. This is an on-site role with a potential remote opportunity after training.