Sales Support Representative

Reliance Worldwide; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Reliance Worldwide in Atlanta, GA seeks a Customer Service and Sales Customer Support Representative. The role handles customer inquiries via telephone or electronic channels, processes orders, and resolves issues to maintain satisfaction.

Responsibilities include documenting interactions in CRM, coordinating with ISR and manufacturers' reps, and supporting the Inside Sales Team while upholding accuracy and professional communication in a fast-paced environment.

Qualifications

• HS Diploma required; some college preferred.
• Proficient in MS Office including Word, Excel and PowerPoint.
• Experience with SAP is preferred but not required.
• Strong interpersonal and communication skills.
• Ability to multitask and work independently with accuracy.
• Maintain confidentiality and exercise sound judgment.

Responsibilities

• Serves as a direct contact for a given territory, channel or region.
• Respond promptly to customer inquiries and handle complaints.
• Process orders of all types and warranty/curtesy replacements.
• Record calls and emails in CRM and document actions taken.
• Coordinate with Internal Sales Representatives and manufacturers' rep agencies.
• Support Inside Sales Team and provide back-up as needed.
• Other duties as required.

Skills

MS Office

Interpersonal skills

Verbal and written communication

Multitasking

Analytical problem solving

Team player

Education

HS Diploma

Some college preferred

Tools

SAP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Atlanta, GA, US

2 days ago Requisition ID: 1764

POSITION SUMMARY:

A Customer Service and Sales Customer Support Representative‘s job is primarily to assist in customer inquiries, concerns, and requests regarding products and services either by telephone and/or electronically.

PRINCIPAL RESPONSIBILITIES

• Serves as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned area
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints
• Process orders of all types
• Process Warranty and Courtesy Replacement orders
• Record customer calls and emails into our Customer Relationship Management (CRM) system pertaining to inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with our Internal Sales Representatives (ISR)
• Communicate directly with our Manufactures Rep Agencies
• Support assigned Inside Sales Team members and assist/provide back up in those efforts as a part of the function of this role
• Other duties as required

ESSENTIAL FUNCTIONS:

• Ability to work in a team environment as well as being a self-starter of improvement projects
• Exceptional verbal and written communication skills
• Exceptional troubleshooting skills
• Must be able to communicate effectively, both verbally and in writing
• Must have the ability to work well within a business environment and the ability to multitask

REQUIRED QUALIFICATIONS:

Education: HS Diploma required, some college preferred

Experience:

• Must be proficient in Microsoft Office Programs including Word, Excel and Power Point
• Experience in Business Management Software (i.e. SAP) is preferred but not require
• Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
• Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.
• Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.
• Ability to offer prompt, effective support to warehouse, plant and corporate office environments.

WORKING CONDITIONS & PHYSICAL DEMANDS

• This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations.
• Department is open from 6:30AM-7PM EST to accommodate service coverage for west coast. Must be able to work a regular 8 hour/ day schedule in that window. Minimal, if any, travel.
• Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.