Patient-Focused Healthcare Support Specialist

Randstad USA; Smyrna (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Randstad USA is looking for a Customer Support Representative in Smyrna, Georgia. In this role, you will handle customer requests, document product complaints, and communicate accurate product information. A Bachelor's degree in a healthcare-related field is preferred, along with strong interpersonal skills and experience in customer service. You will also be responsible for following up with patients and caregivers regarding inquiries and assistance programs. This position offers an opportunity to work effectively in a team-oriented environment.

Qualifications

• Minimum of 0-2 years clinical experience with patient education or support responsibilities.
• Background in CNS, Immunology, or Rare disease is helpful.
• Ability to understand various customer social styles and respond appropriately.

Responsibilities

• Receive incoming Customer Service requests and product complaint inquiries.
• Document all incoming inquiries in the Enquiry Intake Database.
• Assist with inquiries concerning Patient Assistance Programs.

Skills

Strong interpersonal and communication skills

Experience in customer service

Advanced phone call handling techniques

Proficiency in PC applications

Education

Bachelor's Degree with a healthcare-related background

Tools

CRM systems

Job description

Randstad USA is looking for a Customer Support Representative in Smyrna, Georgia. In this role, you will handle customer requests, document product complaints, and communicate accurate product information. A Bachelor's degree in a healthcare-related field is preferred, along with strong interpersonal skills and experience in customer service. You will also be responsible for following up with patients and caregivers regarding inquiries and assistance programs. This position offers an opportunity to work effectively in a team-oriented environment.