Customer Support Rep/Ntl Acct

S.P. Richards Company; Atlanta (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid training

Disability insurance

Health insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Vision insurance

Employee discount

Job summary

A leading distributor is seeking a Customer Support Representative in Atlanta, GA. The role involves handling B2B customer support requests, facilitating orders, answering product inquiries, and providing sales support. Candidates should have an associates degree or equivalent experience along with proficiency in Microsoft Office. The position offers full-time hours, benefits including health and dental insurance, and a supportive work environment. This is an on-site role with a potential remote opportunity after training.

Qualifications

• Associates degree preferred or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Proficient in Microsoft Word, Excel, and Email.

Responsibilities

• Field incoming B2B customer support requests via phone and Salesforce workflow.
• Facilitate quotes for special orders and delivery orders.
• Answer product related questions from manufacturers.
• Complete order entry tasks.
• Facilitate returns and follow up on credits.

Job description

Overview

S.P. Richards Company

S.P. Richards is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity. The company ensures that all applicants and employees are considered for hire, promotion and job status, without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, veteran status, disability, or any other characteristic protected by law.

Job Title: Customer Support Representative

Location: Atlanta, GA 30339 (Near Battery Center - Truist Park)

Work Hours: Mon-Fri 8:00am - 5:00pm

Employment Type: Full-time position. This is not a Remote Position, but you could have remote opportunity once a week after training.

Benefits

• Paid training
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Paid time off
• Vision insurance
• Employee discount

Responsibilities

• Field incoming B2B customer support requests via phone and Salesforce workflow
• Facilitate quotes for non-stock special orders, delivery & setup orders, and large volume orders
• Answer product related questions and provide information from manufacturers
• Order entry
• Facilitate returns and follow up on credits
• Fulfill customer requests for proof of delivery or invoice/credit copies
• Provide sales support to Jan/San field and IAM teams
• Provide information to SPR branches regarding various programs and their service requirements

Qualifications

• Education/Experience: Associates degree preferred or equivalent combination of education and experience
• Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
• Computer Skills: Microsoft Word and Excel, E-mail
• Supervisory Responsibilities: This job has no supervisory responsibilities

Work Environment and Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee is occasionally required to lift up to 10 pounds. The vision requirements include: close vision, distance vision, peripheral vision and ability to adjust focus.

COVID-19 considerations: CDC Recommendations

Equal employment opportunity, including veterans and individuals with disabilities.

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