Customer Support Specialist — Impact & Growth Benefits

Resource Innovations; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

three weeks of paid vacation annually

paid holidays

401(k) retirement plan with employer-<

medical

dental and vision coverage

parental leave

an employee assistance program

commuter benefits

additional supplemental offering

Job summary

Resource Innovations in San Diego, CA is seeking a Customer Services Representative to join our growing team. You will provide exceptional customer service to program participants through inbound and outbound calls and email, helping with eligibility, services, and documentation.

You will document interactions, maintain records, research program information in databases, and ensure accurate enrollment documentation.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience in an office setting.
• 1 year of office administrative duties.
• Preferred: 2 years in a call center; bilingual Spanish preferred.

Responsibilities

• Provide professional and courteous customer service via inbound and outbound calls and email.
• Respond to customer questions regarding program guidelines, eligibility, services, and documentation requirements.
• Conduct outbound calls and follow up on open leads in accordance with program requirements and performance goals.
• Maintain accurate records of customer interactions and contact attempts.
• Review and respond to voicemail messages and callback requests.
• Address customer inquiries and complaints while maintaining a professional and service-oriented approach.
• Maintain confidentiality of customer and program information.
• Enter, update, and maintain accurate customer and program information in internal and external databases, including utility systems.
• Research program information and customer records to provide accurate and timely assistance.
• Obtain and maintain required supporting documentation for program enrollment files.
• Utilize Microsoft Office, particularly Excel, to complete data entry and administrative tasks.
• Perform basic mathematical calculations to assess customer eligibility and program qualifications.
• Meet established productivity and quality standards set by Program Management.
• Manage time effectively and maintain consistent attendance.
• Perform general administrative duties, including copying, faxing, and preparing outgoing mail.
• Learn and apply program guidelines and materials to accurately assist customers.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Resource Innovations in San Diego, CA is seeking a Customer Services Representative to join our growing team. You will provide exceptional customer service to program participants through inbound and outbound calls and email, helping with eligibility, services, and documentation.

You will document interactions, maintain records, research program information in databases, and ensure accurate enrollment documentation.