Customer Support Specialist — Energy Solutions

Buoyant; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Three weeks paid vacation

Paid holidays

401(k) with employer match

Medical, dental, vision coverage

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations in San Diego is seeking a Customer Support Representative to deliver professional service via inbound and outbound calls and email, assisting with program eligibility, documentation, and status. You will maintain accurate program records and use internal databases to research information.

The role requires strong communication skills, attention to detail, and the ability to learn and apply program guidelines. Bilingual (Spanish) and call center experience are a plus.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in a customer service environment.
• 1 year of experience in an office environment performing administrative duties.
• 2 years of experience in a call center environment (preferred).
• Bilingual (Spanish) (preferred).

Responsibilities

• Provide professional and courteous customer service through inbound and outbound calls and email.
• Respond to customer questions regarding program guidelines, eligibility, services, application status, and documentation requirements.
• Conduct outbound calls and follow up on open leads in accordance with program requirements and performance goals.
• Maintain accurate records of customer interactions and contact attempts.
• Review and respond to voicemail messages and callback requests.
• Address customer inquiries and complaints while maintaining a professional and service-oriented approach.
• Maintain confidentiality of customer and program information.

Skills

Communication

Attention to detail

Time management

Education

High school diploma

Tools

Excel

Job description

Resource Innovations in San Diego is seeking a Customer Support Representative to deliver professional service via inbound and outbound calls and email, assisting with program eligibility, documentation, and status. You will maintain accurate program records and use internal databases to research information.

The role requires strong communication skills, attention to detail, and the ability to learn and apply program guidelines. Bilingual (Spanish) and call center experience are a plus.