Energy Impact: Customer Service & Rebate Processor

Resource Innovations; California (MO); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Paid vacation 3 weeks

Paid holidays

401(k) employer match

Medical, dental, and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations is seeking a Customer Service / Data Entry Specialist to support multiple clients across the nation. You will handle data entry, respond to customer inquiries, and assist with light troubleshooting while maintaining data integrity and confidentiality.

The role requires at least 6 months in a call-center setting, strong communication skills, and proficiency with MS Office. A reliable home internet connection is essential for daily video conferencing and collaboration.

Qualifications

• High school diploma or equivalent.
• Minimum 6+ months of call-center experience.
• Proficiency in 10-key data entry.
• Experience with Word, Excel, and Access.
• Strong attention to detail and ability to multitask.
• Excellent written and verbal communication skills.
• Reliable home internet connection with sufficient bandwidth.
• English and Spanish speaking preferred.

Responsibilities

• Provides basic troubleshooting and recommends solutions.
• Data Entry – enters data into various database applications.
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered.
• Maintains electronic and hard‑copy filing system of applications, rebates and other supporting documents.
• Communicates effectively as part of team approach with other departments in servicing customers.
• Provides customer service activities such as responding to emails and phone calls.
• Provides exceptional customer service and call handling in a customer centric environment.
• Safeguards confidential customer information.
• May provide peer training to co‑workers job shadowing support as assigned in area of responsibility.
• Willing to support any program within the department as assigned.
• Other duties as assigned.

Skills

Data Entry

Customer Service

Call Center

Microsoft Word

Microsoft Excel

Microsoft Access

Attention to detail

multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Resource Innovations is seeking a Customer Service / Data Entry Specialist to support multiple clients across the nation. You will handle data entry, respond to customer inquiries, and assist with light troubleshooting while maintaining data integrity and confidentiality.

The role requires at least 6 months in a call-center setting, strong communication skills, and proficiency with MS Office. A reliable home internet connection is essential for daily video conferencing and collaboration.