Representative, Customer Service II

McLane Co.; Temple (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

FSA/HSA

Company-paid life insurance

Vacation time and sick leave from day

Paid holidays after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Co. is seeking a Customer Service Representative II in Temple, TX to handle non-routine customer inquiries and build strong relationships through timely, accurate responses.

You’ll maintain files, support multiple channels (phone, email, web), and collaborate with decision makers to resolve issues. The role requires a High School Diploma or GED, 2+ years of customer service experience, and proficiency with MS Office.

Qualifications

• Minimum high school education with strong customer service background.
• Typing speed 45 wpm and 10-key by touch required.
• Proficient in MS Office and clear written communication.
• Ability to read, write and understand English at work level.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Respond to customer inquiries with accurate, timely information.
• Maintain customer files and ensure up-to-date data.
• Handle customer requests for assistance and issue resolution.
• Provide consistent responses and take prompt action to meet needs.
• Maintain contact with decision makers within customer organizations.
• Train customers on business applications to maximize value.
• Analyze store and group level information and respond accordingly.
• Answer inquiries by phone, email, and web forms.
• Perform other duties as assigned by supervisor.

Skills

Customer service experience

Typing 45 wpm

10-key by touch

Microsoft Office proficiency

English reading/writing

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Description - Representative, Customer Service II (JR112585)

Representative, Customer Service II - ( JR112585 )

Take your career further with McLane!

The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.

Under limited supervision, the Customer Service Representative II handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships.

Benefits you can count on:

• Pay rate: $18.00 per hour.
• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you’ll do as a Customer Service Representative II:

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up to date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Analyze and respond to various customer requests involving store level and group level information.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Qualifications you’ll bring as a Customer Service Representative II:

• High School Diploma or GED.
• 2 or more years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with all Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
  

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Detailed

Our roadmap. Our story.

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.