Customer Support Specialist I | Weekly Pay & Paid Training

Genesco Inc.; Nashville (TN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Team environment

Benefits package

Job summary

Genesco Inc. is seeking a Customer Support Specialist I in Nashville to deliver prompt and effective service across multiple channels. You will assist customers with orders, promotions, shipments, and returns while maintaining brand standards and protecting customer data.

The role emphasizes teamwork, adaptability, and a proactive problem-solving approach, supported by paid training and a comprehensive benefits package. Performance-based scheduling and weekly pay are included.

Qualifications

• 1-2 years of customer service or retail experience preferred.
• Fluent in English with strong typing skills.
• Ability to thrive in a fast-paced environment while meeting performance expectations.

Responsibilities

• Communicate with customers via phone to provide accurate information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, QA, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Skills

Customer service experience

Strong communication

Typing speed

Software applications

Education

High school diploma or GED

Tools

CRM software

Job description

Genesco Inc. is seeking a Customer Support Specialist I in Nashville to deliver prompt and effective service across multiple channels. You will assist customers with orders, promotions, shipments, and returns while maintaining brand standards and protecting customer data.

The role emphasizes teamwork, adaptability, and a proactive problem-solving approach, supported by paid training and a comprehensive benefits package. Performance-based scheduling and weekly pay are included.