Customer Support Specialist - Health Benefits Platform

Remodel Health; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full health benefits

Generous PTO

401(k) match

Sabbatical PTO after 5 years

Job summary

A healthcare technology firm in Indianapolis seeks a Mid-Senior Level Customer Support Specialist. The role requires 3-5 years in customer-facing roles and strong communication skills. Responsibilities include supporting employers and employees with HRAs and health benefit options while collaborating with internal teams. The position offers full health benefits, generous PTO, and is primarily in-office with some remote work options.

Qualifications

• 3–5 years of experience in a customer-facing role.
• Ability to maintain accurate documentation.
• Calm demeanor with complex issues.

Responsibilities

• Provide support via phone, email, and chat.
• Communicate plan details and deadlines clearly.
• Learn and utilize technology solutions for support.

Skills

Customer support experience

Strong communication skills

Empathy

Multitasking

Education

Bachelor's Degree or equivalent experience

Job description

A healthcare technology firm in Indianapolis seeks a Mid-Senior Level Customer Support Specialist. The role requires 3-5 years in customer-facing roles and strong communication skills. Responsibilities include supporting employers and employees with HRAs and health benefit options while collaborating with internal teams. The position offers full health benefits, generous PTO, and is primarily in-office with some remote work options.