Customer Support Specialist — Growth, Training, Bonuses

Uline; Kenosha (WI); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Tuition assistance

Job summary

Uline is seeking a Customer Support Specialist in Kenosha, WI, to build lasting customer relationships and deliver legendary service. The role is on-site with strong training and tools to drive a long-term career at a family-owned company.

Responsibilities include processing orders, providing product recommendations, and assisting customers via phone, email, and chat. A high school diploma is required; a bachelor's degree is preferred, with training provided for those eager to learn.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders and handle inquiries using company tools.
• Provide product recommendations and address pricing and shipping questions.
• Build relationships with customers via phone, email and chat.
• Understand customer needs and suggest best Uline solutions.
• Guide customers through Uline's website and online ordering.

Skills

Problem-solving

Active listening

Communication

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking a Customer Support Specialist in Kenosha, WI, to build lasting customer relationships and deliver legendary service. The role is on-site with strong training and tools to drive a long-term career at a family-owned company.

Responsibilities include processing orders, providing product recommendations, and assisting customers via phone, email, and chat. A high school diploma is required; a bachelor's degree is preferred, with training provided for those eager to learn.