Overnight Customer Service Specialist — Top Pay & Growth

Uline

Kenosha (WI)

On-site

USD 40,000 - 47,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuses

Paid holidays & PTO

Tuition assistance

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks an Overnight Customer Service Representative in Kenosha, WI. You will process orders, answer product and shipping questions, and build strong customer relationships using our online tools and phone/chat support.

The role offers full-time hours with 4- or 5-day on-site schedules, including weekends, with comprehensive benefits and training to support your long-term career

Qualifications

High school diploma or equivalent required.
Bachelor's degree preferred.
Excellent problem-solving, listening and communication skills.
Prior customer service experience is a plus; training provided.

Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert; we’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Listening

Communication skills

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

The role offers full-time hours with 4- or 5-day on-site schedules, including weekends, with comprehensive benefits and training to support your long-term career

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