Customer Support Specialist

Uline; Kenosha (WI); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Tuition assistance

Job summary

Uline is seeking a Customer Support Specialist in Kenosha, WI, to build lasting customer relationships and deliver legendary service. The role is on-site with strong training and tools to drive a long-term career at a family-owned company.

Responsibilities include processing orders, providing product recommendations, and assisting customers via phone, email, and chat. A high school diploma is required; a bachelor's degree is preferred, with training provided for those eager to learn.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders and handle inquiries using company tools.
• Provide product recommendations and address pricing and shipping questions.
• Build relationships with customers via phone, email and chat.
• Understand customer needs and suggest best Uline solutions.
• Guide customers through Uline's website and online ordering.

Skills

Problem-solving

Active listening

Communication

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Pay from $27 to $32 per hour with significant growth and earning potential!

Includes $2 Shift Differential

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled (#IN-KNCS) #ZR-ILCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!