Customer Support Specialist - Growth & Training

Uline Inc.; Irving (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonus programs

Paid holidays and PTO

Tuition assistance

Modern facilities

Fitness center

Job summary

Uline, a family-owned company, is seeking a Customer Support Specialist for our Texas Irving location. You will process orders, provide product recommendations, and handle inquiries via phone, email, and chat. Training is comprehensive to ensure you excel with our world-class tools.

This full-time, on-site role emphasizes building relationships, solving problems, and delivering legendary service that supports our customers’ business needs.

Qualifications

• Excellent problem-solving, listening and communication skills.
• Experience in customer service is a plus, training will be provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Communication skills

Listening

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Uline, a family-owned company, is seeking a Customer Support Specialist for our Texas Irving location. You will process orders, provide product recommendations, and handle inquiries via phone, email, and chat. Training is comprehensive to ensure you excel with our world-class tools.

This full-time, on-site role emphasizes building relationships, solving problems, and delivering legendary service that supports our customers’ business needs.