Customer Support Specialist — Growth, Training & Benefits

Uline Inc.; Ontario (CA); Hybrid; USD 77,366,000 - 91,693,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Performance bonuses

Paid holidays

Tuition assistance

Job summary

Uline, a family-owned leader in shipping and packaging materials, seeks a Customer Support Specialist at its California Ontario branch. You will handle orders, make product recommendations, and deliver legendary service using our world-class tools.

Join a fast-growing company with superb training and real opportunities to advance. This full-time, on-site role offers daytime to evening hours with benefits, including health insurance and 401(k) matching.

Qualifications

• Strong customer service mindset and ability to handle inquiries.
• Good problem-solving and communication abilities.
• Willingness to learn and train in company systems.

Responsibilities

• Process customer orders, make product recommendations and handle inquiries using company technology.
• Answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline's solutions.
• Assist customers navigating Uline's website and online ordering.

Skills

Customer service

Problem solving

Communication skills

Listening skills

Eagerness to learn

Education

High school diploma

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping and packaging materials, seeks a Customer Support Specialist at its California Ontario branch. You will handle orders, make product recommendations, and deliver legendary service using our world-class tools.

Join a fast-growing company with superb training and real opportunities to advance. This full-time, on-site role offers daytime to evening hours with benefits, including health insurance and 401(k) matching.