Customer Service Dept Leader — Coach Teams, Elevate Service

Uline; Irving (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline, a family-owned leader in shipping and packaging, is seeking a Customer Service Department Manager in Irving, TX to empower teams and sustain legendary service. You will train leads, supervise daily operations, and drive performance.

The role offers strong growth, on-site work, comprehensive benefits, and enrichment opportunities after 45+ years of success. Join a team dedicated to delivering exceptional experiences for customers nationwide.

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Experience coaching and developing high-performing teams.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Coaching

Team leadership

Customer service management

Performance coaching

Education

Bachelor’s degree

Job description

Uline, a family-owned leader in shipping and packaging, is seeking a Customer Service Department Manager in Irving, TX to empower teams and sustain legendary service. You will train leads, supervise daily operations, and drive performance.

The role offers strong growth, on-site work, comprehensive benefits, and enrichment opportunities after 45+ years of success. Join a team dedicated to delivering exceptional experiences for customers nationwide.