Bilingual Customer Support Specialist - Growth & Training

Uline

Dallas (TX)

On-site

USD 74,677,000 - 85,962,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Tuition Assistance

Job summary

Uline, a family-owned distributor of shipping and packaging materials, is hiring a Bilingual Customer Support Specialist in Irving, TX. This on-site role focuses on fast, friendly service, building relationships and delivering solutions with our trusted tools.

You’ll handle orders via phone, email and chat, assist with pricing and shipping questions, and help customers navigate our website. Training is provided, and full-time hours with a stable schedule.

Qualifications

High school diploma or equivalent; Bachelor's degree preferred.
Excellent problem-solving, listening and communication skills.
Bilingual English/Spanish; fluent in verbal and written forms.
Prior customer service experience is a plus, but we will train you.

Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.