Bilingual Customer Support Specialist — English/Spanish, Growth

Uline; Irving (TX); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays

Tuition assistance

Job summary

Uline is hiring a Bilingual Customer Support Specialist in Irving, TX. This full-time, on-site role requires delivering legendary service by addressing customer inquiries, processing orders, and offering product recommendations through phone, email and chat.

You’ll work with world-class technology and a supportive training program to grow your problem-solving and communication skills while advancing with a stable, growing company.

Qualifications

• High school diploma or equivalent required; bachelor’s preferred.
• Excellent problem-solving and communication skills.
• Bilingual English/Spanish, both written and verbal, is required.

Responsibilities

• Process customer inquiries, orders, and account questions via phone, email, and chat using company systems.
• Provide product and pricing information and resolve issues with confidence.
• Build relationships with customers and identify the best solutions to meet their needs.
• Navigate the company website and ordering process to assist customers efficiently.
• Collaborate with team members to ensure accurate order processing and timely responses.

Skills

Bilingual English/Spanish

Communication skills

Problem solving

Active listening

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is hiring a Bilingual Customer Support Specialist in Irving, TX. This full-time, on-site role requires delivering legendary service by addressing customer inquiries, processing orders, and offering product recommendations through phone, email and chat.

You’ll work with world-class technology and a supportive training program to grow your problem-solving and communication skills while advancing with a stable, growing company.