Customer Support Specialist — Growth Opportunities + Benefits

Pest Management Systems, Inc.; Westerwood (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Supplemental insurance

Company-paid life insurance

Short-term disability insurance

Paid time off (PTO)

Paid holidays

401(k) retirement plan with company-m​

Paid training and professional dev.

Opportunities for growth and promotion

Supportive team environment

Job summary

PMi is seeking a Customer Service Representative to support customers, service technicians, and the sales team. You’ll handle scheduling, inquiries, and documentation with a focus on accurate records and outstanding service.

You’ll collaborate across departments to ensure smooth operations, process payments, and contribute to customer retention. This role emphasizes teamwork, reliability, and professional communication in a fast-paced office environment.

Qualifications

• High school diploma or equivalent required or preferred as stated.
• Experience in customer service, administrative, call center, or office roles is welcomed.
• Strong verbal, written and telephone communication skills.
• Ability to build and maintain customer relationships.
• Excellent organizational and time management abilities.
• Attention to detail and accuracy in records.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with computers, email, data entry, and office software.
• Ability to work independently and as part of a team.
• Dependable attendance and strong work ethic.

Responsibilities

• Answer incoming customer calls with professional, friendly service.
• Schedule pest control and related services using scheduling systems.
• Assist customers with service questions, account updates, and appointment requests.
• Enter and maintain accurate customer information and service records.
• Communicate scheduling changes and customer needs with technicians and sales reps.
• Prepare contracts, service agreements, and customer documentation.
• Process customer payments and maintain records.
• Support communications, renewals, reminders, and follow-up activities.
• Support customer retention by delivering exceptional service.
• Collaborate with all departments to support satisfaction and operations.

Skills

Verbal communication

Written communication

Telephone communication

Customer service

Relationship building

Organizational skills

Time management

Attention to detail

Multitasking

Teamwork

Dependability

Education

High school diploma or equivalent

Tools

Scheduling systems

Computers/office software

Data entry

Job description

PMi is seeking a Customer Service Representative to support customers, service technicians, and the sales team. You’ll handle scheduling, inquiries, and documentation with a focus on accurate records and outstanding service.

You’ll collaborate across departments to ensure smooth operations, process payments, and contribute to customer retention. This role emphasizes teamwork, reliability, and professional communication in a fast-paced office environment.