Customer Service Representative

Pest Management Systems, Inc.; Greensboro (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Supplemental insurance benefits

Company-paid life insurance ($25,000)

Company-paid short-term disability

Paid time off

Paid holidays

401(k) with company match

Paid training and professional develop

Opportunities for growth

Supportive team environment

Job summary

Pest Management Systems, Inc. is seeking a Customer Service Representative to serve as the first point of contact for customers, schedule pest control services, answer questions, resolve concerns, and ensure a positive experience.

You will maintain records and support technicians, sales teams, and other departments to drive satisfaction. The role emphasizes strong communication, organization, and attention to detail in a fast-paced office environment, with opportunities for growth and

Qualifications

• High school diploma or equivalent.
• Previous customer service, administrative, call center, or office experience preferred.
• Excellent verbal, written, and telephone communication skills.
• Strong customer service and relationship-building abilities.
• Strong organizational and time management skills.
• Attention to detail and commitment to accuracy.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficiency with computers, email, data entry, and office software.
• Ability to work independently and as part of a team.
• Dependable attendance and strong work ethic.

Responsibilities

• Answer incoming customer calls and provide professional, friendly service.
• Schedule pest control and related services using company scheduling systems.
• Assist customers with service questions, account updates, and appointment requests.
• Enter and maintain accurate customer information and service records.
• Communicate scheduling changes and customer needs with technicians and sales representatives.
• Prepare contracts, service agreements, and customer documentation.
• Process customer payments and maintain accurate records.
• Assist with customer communications, renewals, reminders, and follow-up activities.
• Support customer retention efforts by providing exceptional service.
• Work collaboratively with all departments to support customer satisfaction and operational success.

Skills

Verbal communication

Written communication

Telephone communication

Customer service

Relationship-building

Organization

Time management

Attention to detail

Multitasking

Office software

Education

High school diploma

Tools

Microsoft Office

Job description

Be the Voice of PMi and Help Deliver Exceptional Customer Service

Are you a friendly, organized, and customer-focused professional who enjoys helping people and solving problems? Join PMi as a Customer Service Representative and play a key role in supporting our customers, service technicians, and sales team.

As a Customer Service Representative, you'll be one of the first points of contact for our customers, helping schedule services, answer questions, resolve concerns, and ensure a positive customer experience.

What You'll Do

• Answer incoming customer calls and provide professional, friendly service
• Schedule pest control and related services using company scheduling systems
• Assist customers with service questions, account updates, and appointment requests
• Enter and maintain accurate customer information and service records
• Communicate scheduling changes and customer needs with technicians and sales representatives
• Prepare contracts, service agreements, and customer documentation
• Process customer payments and maintain accurate records
• Assist with customer communications, renewals, reminders, and follow-up activities
• Support customer retention efforts by providing exceptional service
• Work collaboratively with all departments to support customer satisfaction and operational success

What We're Looking For

• High school diploma or equivalent
• Previous customer service, administrative, call center, or office experience preferred
• Excellent verbal, written, and telephone communication skills
• Strong customer service and relationship-building abilities
• Strong organizational and time management skills
• Attention to detail and commitment to accuracy
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Proficiency with computers, email, data entry, and office software
• Ability to work independently and as part of a team
• Dependable attendance and strong work ethic

Why Join PMi?

• Competitive hourly compensation
• Medical insurance
• Vision insurance
• Supplemental insurance benefits
• Company-paid life insurance ($25,000)
• Company-paid short-term disability insurance
• Paid time off (PTO)
• Paid holidays
• 401(k) retirement plan with company match
• Paid training and professional development
• Opportunities for growth and advancement
• Supportive team environment

About PMi

At PMi, we believe our employees are our greatest asset. We are committed to providing the training, support, and resources needed for our team members to succeed while creating opportunities for professional growth and long-term career advancement.