Customer Support Specialist - Growth & Impact (East London)

Placements24; Windsor Park (TN); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Health insurance

Paid time off

Job summary

Placements24, East London, is seeking a customer-focused Customer Support Specialist to join our growing team. You will be the primary contact for customers, handling inquiries via phone, email and live chat, and delivering clear, helpful solutions.

You will document interactions in the CRM, escalate complex issues, and contribute to product insights by identifying recurring trends. The role offers a full-time position with competitive pay and benefits in a fast-paced environment.

Qualifications

• Excellent verbal and written communication in English.
• Proficiency with CRM software and helpdesk ticketing systems.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Ability to multitask and manage time in a fast-paced environment.
• High school diploma or equivalent qualification.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Diagnose and resolve customer issues, providing clear and concise solutions.
• Document all customer interactions and resolutions accurately in the company's CRM system.
• Escalate complex issues to the appropriate department or team lead when necessary.
• Educate customers on product features and services to enhance their experience.
• Identify trends in customer issues and provide feedback for service improvement.

Skills

Communication skills

Problem-solving

Multitasking

Time management

English proficiency

Education

High School Diploma or equivalent

Tools

CRM software

Helpdesk systems

Job description

Placements24, East London, is seeking a customer-focused Customer Support Specialist to join our growing team. You will be the primary contact for customers, handling inquiries via phone, email and live chat, and delivering clear, helpful solutions.

You will document interactions in the CRM, escalate complex issues, and contribute to product insights by identifying recurring trends. The role offers a full-time position with competitive pay and benefits in a fast-paced environment.