Customer Experience Specialist — Growth & Benefits

Placements24; United States; Teletrabalho; USD 11 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Medical insurance

Professional development

Employee discounts

Resumo da oferta

Placements24 in Richards Bay is seeking a proactive Customer Care Associate to join a supportive team. You will handle inquiries across phone, email, and web chat, provide accurate product information, and help customers achieve quick resolutions while documenting interactions in the CRM.

This role emphasizes clear communication, attention to detail, and a customer-first mindset, with opportunities for professional growth and a company that values satisfaction and teamwork.

Qualificações

• High school diploma or equivalent; further education or certifications are a plus.
• Experience in customer service or call center preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and a patient, empathetic demeanor.
• Proficiency with computers and CRM systems.
• Ability to manage multiple tasks and work under pressure.

Responsabilidades

• Handle incoming customer inquiries via phone, email, and web chat.
• Provide accurate information about products, services, and promotions.
• Resolve complaints and issues in a timely and satisfactory manner.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate priority issues to appropriate departments as needed.
• Identify opportunities to improve the customer experience.

Conhecimentos

Customer service experience

Communication skills

CRM systems proficiency

Multitasking ability

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

Placements24 in Richards Bay is seeking a proactive Customer Care Associate to join a supportive team. You will handle inquiries across phone, email, and web chat, provide accurate product information, and help customers achieve quick resolutions while documenting interactions in the CRM.

This role emphasizes clear communication, attention to detail, and a customer-first mindset, with opportunities for professional growth and a company that values satisfaction and teamwork.