Customer Support Specialist — Growth & Benefits

Group O, Inc.; Illinois; Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with Company Match

Flexible Spending Accounts

Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O, Inc. is seeking a Call Center Customer Service Representative in Milan, IL to handle inquiries, orders, product information, billing questions, and account maintenance with prompt, courteous service.

As the first point of contact, you will resolve issues, document interactions, and collaborate with Sales, Marketing, and Technical Support to ensure customer satisfaction. A high school diploma and reliable internet are required for this on-site, full-time role with benefits.

Qualifications

• High School Diploma required.
• Remote work may be required; must have at least 100 Mbps internet speed.
• Basic customer service and phone handling experience.
• Strong verbal communication, clear and professional.
• Active listening and empathy in interactions.
• Excellent problem-solving and ownership of issues.
• Familiarity with basic computer apps; data entry.
• Adaptability to a demanding environment.
• Confidentiality and professionalism with sensitive info.
• Ability to work a set schedule with potential overtime

Responsibilities

• Receive calls for inquiries, orders, billing, or tech support and respond promptly.
• Identify root causes, troubleshoot, and resolve issues effectively.
• Build rapport with customers with empathy and professionalism.
• Maintain knowledge of products, pricing, and promotions.
• Assist with orders, returns, exchanges, tracking shipments, and accounts.
• Log all interactions and generate reports as required.
• Collaborate with sales, marketing, and tech support as needed.
• Suggest process improvements to enhance service delivery.

Skills

High-speed internet

Customer service

Verbal communication

Active listening

Problem solving

Typing & data entry

Adaptability

Confidentiality

Flexible schedule

Education

High School Diploma

Job description

Group O, Inc. is seeking a Call Center Customer Service Representative in Milan, IL to handle inquiries, orders, product information, billing questions, and account maintenance with prompt, courteous service.

As the first point of contact, you will resolve issues, document interactions, and collaborate with Sales, Marketing, and Technical Support to ensure customer satisfaction. A high school diploma and reliable internet are required for this on-site, full-time role with benefits.