Customer Service Specialist – Call Center (Remote-Eligible)

Talentify; Milan (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Talentify in Milan, IL is seeking a full-time Customer Service Representative for our Call Center to provide courteous support to customers calling on behalf of our clients.

You will handle inquiries, orders, billing questions, and technical support while maintaining accurate records and using knowledge bases to resolve issues.

The role requires strong communication, active listening, and problem-solving skills, with a focus on delivering excellent customer experiences.

Qualifications

• Education: High School Diploma.
• Remote location requires high-speed internet.
• Strong customer service and phone handling experience.
• Excellent communication and active listening skills.
• Ability to work a flexible schedule and maintain confidentiality.

Responsibilities

• Handle incoming calls to assist with inquiries, orders, billing, and technical support.
• Listen to customer concerns, identify root causes, and resolve issues promptly.
• Build rapport and maintain empathetic, professional communication.
• Maintain knowledge of products, pricing, and promotions; update via training.
• Process orders, returns, exchanges, track shipments, and manage accounts.
• Log interactions accurately in systems and generate reports as needed.
• Collaborate with sales, marketing, and tech teams to resolve complex inquiries.
• Identify process improvements to enhance service delivery.

Skills

Verbal communication

Active listening

Problem solving

Customer service experience

Typing and data entry

Attention to detail

Education

High School Diploma

Job description

Talentify in Milan, IL is seeking a full-time Customer Service Representative for our Call Center to provide courteous support to customers calling on behalf of our clients.

You will handle inquiries, orders, billing questions, and technical support while maintaining accurate records and using knowledge bases to resolve issues.

The role requires strong communication, active listening, and problem-solving skills, with a focus on delivering excellent customer experiences.