Customer Support Specialist — 401(k) & Generous PTO

Group O, Inc.; Milan (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Career development

Job summary

Group O, Inc. is seeking a Full-Time Call Center Customer Service Representative in Milan, IL to provide exceptional service to customers. You will manage inquiries, resolve issues, and ensure customer satisfaction.

The role requires strong communication and problem-solving skills, with a commitment to delivering effective solutions. Benefits include medical, dental, and vision insurance, a 401(k) plan with company match, and generous paid time off.

Qualifications

• High School Diploma required.
• Experience in customer service and phone handling preferred.
• Strong verbal communication and active listening skills needed.

Responsibilities

• Receive incoming calls and provide assistance with inquiries.
• Listen to customer concerns and resolve issues effectively.
• Maintain knowledge of company products and services.
• Record all customer interactions accurately.
• Collaborate with other departments to address inquiries.
• Identify opportunities to enhance customer service processes.

Skills

Customer service experience

Verbal communication

Active listening

Problem-solving

Typing and data entry

Internet speed

Adaptability

Education

High School Diploma

Job description

Group O, Inc. is seeking a Full-Time Call Center Customer Service Representative in Milan, IL to provide exceptional service to customers. You will manage inquiries, resolve issues, and ensure customer satisfaction.

The role requires strong communication and problem-solving skills, with a commitment to delivering effective solutions. Benefits include medical, dental, and vision insurance, a 401(k) plan with company match, and generous paid time off.