Customer Support Specialist for Growth & Impact

Harc, Inc.; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance options

Paid time off and holidays

Retirement savings plan options

Wellness resources and employee help

Professional development opportunities

Growth through training and internal移动

Job summary

Harc, Inc. is seeking a Customer Service Representative to be the primary point of contact for customers, delivering timely and empathetic support across channels. You will document inquiries and resolve issues while maintaining a high standard of service in every interaction.

Success means consistently delivering excellent customer experiences, accurately recording requests and outcomes, and collaborating with internal teams to ensure customer needs are met efficiently and effectively.

Qualifications

• 1+ years of customer service experience preferred.
• Experience with customer support workflows and order processing.
• Proficient with common office tools and customer support platforms.
• Able to learn internal systems for logging and tracking requests.
• Excellent verbal and written communication; empathy and attention to detail.

Responsibilities

• Respond to inquiries via phone, email, and other channels.
• Resolve issues by applying policies, procedures, and best practices.
• Identify, troubleshoot, and document issues with next steps.
• Process orders and service-related requests accurately.
• Maintain records of customer interactions in relevant systems.
• Escalate complex cases with complete and organized information.
• Meet performance targets for response time, resolution time, and customer satisfaction.
• Collaborate with internal teams to improve processes.

Skills

Customer service

Communication

Problem solving

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

Email

Spreadsheets

CRM platforms

Job description

Harc, Inc. is seeking a Customer Service Representative to be the primary point of contact for customers, delivering timely and empathetic support across channels. You will document inquiries and resolve issues while maintaining a high standard of service in every interaction.

Success means consistently delivering excellent customer experiences, accurately recording requests and outcomes, and collaborating with internal teams to ensure customer needs are met efficiently and effectively.