Customer Support Specialist - Growth & Impact

Alphabe Insight Inc; New York (NY); Presencial; USD 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Growth opportunities and mentorship

Collaborative and innovative work环境

Descripción de la vacante

Limitless East Marketing is seeking a dedicated Customer Service Assistant to join our team in New York. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat, and providing exceptional service to ensure satisfaction and loyalty.

You will resolve product or service issues, maintain detailed records, and collaborate with other departments to address complex concerns. A fast-paced environment requires clear communication and multitasking ability.

Formación

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in a customer service or client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Assist customers in resolving product or service issues efficiently and effectively.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with other departments to troubleshoot and resolve complex customer concerns.
• Provide customers with product information, pricing, and availability as needed.

Conocimientos

Customer service

Communication

Multitasking

Problem-solving

Educación

High school diploma

Descripción del empleo

Limitless East Marketing is seeking a dedicated Customer Service Assistant to join our team in New York. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat, and providing exceptional service to ensure satisfaction and loyalty.

You will resolve product or service issues, maintain detailed records, and collaborate with other departments to address complex concerns. A fast-paced environment requires clear communication and multitasking ability.