Customer Service Representative

Harc, Inc.; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance options

Paid time off and holidays

Retirement savings plan options

Wellness resources and employee help

Professional development opportunities

Growth through training and internal移动

Job summary

Harc, Inc. is seeking a Customer Service Representative to be the primary point of contact for customers, delivering timely and empathetic support across channels. You will document inquiries and resolve issues while maintaining a high standard of service in every interaction.

Success means consistently delivering excellent customer experiences, accurately recording requests and outcomes, and collaborating with internal teams to ensure customer needs are met efficiently and effectively.

Qualifications

• 1+ years of customer service experience preferred.
• Experience with customer support workflows and order processing.
• Proficient with common office tools and customer support platforms.
• Able to learn internal systems for logging and tracking requests.
• Excellent verbal and written communication; empathy and attention to detail.

Responsibilities

• Respond to inquiries via phone, email, and other channels.
• Resolve issues by applying policies, procedures, and best practices.
• Identify, troubleshoot, and document issues with next steps.
• Process orders and service-related requests accurately.
• Maintain records of customer interactions in relevant systems.
• Escalate complex cases with complete and organized information.
• Meet performance targets for response time, resolution time, and customer satisfaction.
• Collaborate with internal teams to improve processes.

Skills

Customer service

Communication

Problem solving

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

Email

Spreadsheets

CRM platforms

Job description

Customer Service Representative

About the Role

As a Customer Service Representative at Harc, Inc., you will be the primary point of contact for customers, delivering timely, accurate, and empathetic support. You will help resolve questions and issues while maintaining a high standard of service across every interaction.

Success in this role means consistently providing excellent customer experiences, accurately documenting requests and outcomes, and collaborating with internal teams to ensure customer needs are met efficiently and effectively.

Duties & Responsibilities

• Respond to customer inquiries via phone, email, and other assigned channels in a timely and professional manner.
• Resolve customer questions and concerns by applying established policies, procedures, and best practices.
• Identify, troubleshoot, and document issues while clearly communicating next steps to customers.
• Process orders, requests, returns, or service-related actions accurately, as applicable.
• Maintain accurate records of customer interactions, inquiries, and resolutions in relevant systems.
• Escalate complex cases to the appropriate team or supervisor with complete and organized information.
• Follow quality and compliance standards to ensure consistent customer outcomes.
• Collaborate with internal teams to improve processes and reduce repeat issues.
• Meet or exceed performance targets related to response time, resolution time, and customer satisfaction.
• Continuously improve product and service knowledge to better support customer needs.

Requirements

• Education: High school diploma or equivalent (additional education is a plus).
• Experience: 1+ years of customer service experience preferred.
• Experience working with customer support workflows, order/request processing, and issue resolution.
• Proficiency with common office tools (e.g., email, spreadsheets) and customer support platforms.
• Ability to learn and use internal systems for logging, tracking, and resolving customer requests.
• Strong understanding of service fundamentals, including accuracy, empathy, and clear communication.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with attention to detail.
• Professional, patient, and inclusive approach when interacting with customers from diverse backgrounds.
• Ability to manage multiple requests and prioritize effectively in a fast-paced environment.

Benefits

• Health insurance options (medical, dental, and vision).
• Paid time off (PTO) and paid holidays.
• Retirement savings plan options.
• Wellness resources and employee support programs.
• Professional development opportunities to build skills and advance your career.
• Opportunities for growth through training and internal mobility.

Compensation: $60,000 - $75,000 / year

Employment Type:Full-time/Part-time/ Contract/ Temporary (Optional)