Remote Customer Support Associate | Growth & Impact

Recruitlytics Inc.; United States; Remote; GBP 14,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly wage or salary

Bonuses

Paid time off

Employee discounts

Remote team environment

Job summary

Recruitlytics Inc. is seeking a Remote Customer Service Representative to deliver timely, professional support across phone, email, and chat. You will resolve inquiries, guide customers through product knowledge, and document interactions in our CRM with precision.

Join a team that values empathy, active listening, and consistent service quality. This role offers a remote setup with flexible scheduling and opportunities for coaching and career growth.

Qualifications

• Excellent verbal and written English communication.
• Prior customer service or call center experience preferred.
• Strong active listening and empathy skills.
• Ability to remain calm under pressure.
• Typing proficiency for efficient documentation.
• Technical aptitude for learning software systems.
• Adaptability to policy changes and commitment to quality service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat channels.
• Provide accurate information about products and services.
• Troubleshoot technical issues and guide customers through solutions.
• Maintain detailed records of customer interactions in CRM systems.
• Elevate complex issues to appropriate departments and follow up.
• Identify opportunities to enhance customer satisfaction and educate customers.
• Handle complaints with empathy and professionalism.
• Meet quality and productivity standards.
• Participate in ongoing training and coaching sessions.
• Collaborate with team members through virtual platforms.
• Stay updated on product changes and company policies.
• Contribute feedback for service improvements and uphold company brand.

Skills

Excellent English

Active listening

Empathy

Multilingual abilities

Calm under pressure

Tools

CRM software

Job description

Recruitlytics Inc. is seeking a Remote Customer Service Representative to deliver timely, professional support across phone, email, and chat. You will resolve inquiries, guide customers through product knowledge, and document interactions in our CRM with precision.

Join a team that values empathy, active listening, and consistent service quality. This role offers a remote setup with flexible scheduling and opportunities for coaching and career growth.