Customer Support Specialist for Growth & Impact

SmartRecruiters, Inc.; Birmingham (AL); On-site; USD 35,000 - 39,000; Full time

Job summary

IGL4US (Innovation Growth Line for Us) is seeking a Customer Support Assistant to be a key contact for customers, answering questions, providing information, resolving concerns, and ensuring professional interactions.

You will stay organized in a fast-paced environment, manage multiple requests, and collaborate with internal teams to identify needs and deliver solutions, contributing to a positive, customer-focused culture.

Qualifications

• Clear and professional communication, both written and verbal.
• Strong customer service abilities and interpersonal skills.
• Detail-oriented with dependable work ethic.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive problem solving and active listening.
• Ability to work independently and in a team.
• Basic computer and administrative skills.
• Willingness to learn new systems and processes.
• Positive attitude and desire to grow skills.

Responsibilities

• Provide professional and courteous assistance to customers.
• Respond to customer questions and general service inquiries.
• Identify customer needs and provide solutions or information.
• Maintain accurate records of interactions and requests.
• Follow up on open questions or unresolved matters.
• Coordinate with internal teams to resolve concerns.
• Maintain professionalism in all communications.
• Assist with general administrative tasks.
• Stay organized while managing multiple requests.
• Contribute to a positive, customer-focused work environment.

Skills

Communication skills

Customer service

Organizational skills

Problem-solving

Team work

Job description

IGL4US (Innovation Growth Line for Us) is seeking a Customer Support Assistant to be a key contact for customers, answering questions, providing information, resolving concerns, and ensuring professional interactions.

You will stay organized in a fast-paced environment, manage multiple requests, and collaborate with internal teams to identify needs and deliver solutions, contributing to a positive, customer-focused culture.