Customer Support Manager

Alphabe Insight Inc; Philadelphia (Philadelphia County); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Leadership opportunities

Supportive and collaborative team

Growth and advancement potential

Job summary

IGL4US (Innovation Growth Line for Us) is seeking a Customer Support Manager to lead daily support operations, supervise the team, and drive process improvements. The role emphasizes strong communication, leadership, and a customer-first mindset in a fast-paced environment.

The successful candidate will manage escalations, coordinate with other departments, and help maintain service excellence while fostering a collaborative, growth-oriented team culture.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Leadership and team management skills.
• Strong organizational and time-management abilities.
• Ability to remain professional and composed in challenging situations.
• Attention to detail and a commitment to service quality.
• Ability to prioritize responsibilities in a fast-paced environment.
• Comfortable working independently and collaboratively with a team.
• Strong decision-making and conflict-resolution skills.
• Customer-focused mindset with a proactive approach to solving problems.

Responsibilities

• Lead daily customer service operations.
• Supervise and guide customer support team members.
• Ensure customer questions, concerns, and requests are handled professionally and efficiently.
• Monitor service quality and help maintain strong customer satisfaction.
• Assist with resolving escalated or complex customer situations.
• Develop and improve customer support processes and procedures.
• Provide coaching, feedback, and ongoing support to team members.
• Coordinate with other departments to resolve customer-related matters.
• Track customer service activity and identify opportunities for improvement.
• Maintain accurate customer records and internal documentation.
• Help create a positive, organized, and results-driven work environment.

Skills

Strong communication

Interpersonal skills

Leadership

Team management

Organizational skills

Time management

Problem solving

Customer focus

Job description

• Compensation: USD 40,000 - USD 45,000 - yearly

Company Description

At IGL4US (Innovation Growth Line for Us), we are dedicated to transforming the way businesses innovate, grow, and connect with technology.
We specialize in creating intelligent software solutions designed to simplify recruitment, optimize business processes, and empower organizations to reach their full potential.

Our approach blends innovation, strategy, and technology to deliver systems that drive measurable impact. Whether through job platform integrations, automation tools, or AI-driven systems, we help companies bridge the gap between ideas and execution.

We believe innovation should be meaningful — built for us, for collaboration, and for the future of work.

Job Description

The Customer Support Manager will oversee day-to-day customer support activities while helping the team maintain high service standards. This role requires strong communication, problem-solving, leadership, and organizational skills.

The ideal candidate is someone who can confidently manage customer concerns, support team members, identify opportunities for improvement, and create a customer-focused environment.

Responsibilities

• Lead and support daily customer service operations.
• Supervise and guide customer support team members.
• Ensure customer questions, concerns, and requests are handled professionally and efficiently.
• Monitor service quality and help maintain strong customer satisfaction.
• Assist with resolving escalated or complex customer situations.
• Develop and improve customer support processes and procedures.
• Provide coaching, feedback, and ongoing support to team members.
• Coordinate with other departments to resolve customer-related matters.
• Track customer service activity and identify opportunities for improvement.
• Maintain accurate customer records and internal documentation.
• Help create a positive, organized, and results-driven work environment.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Leadership and team management skills.
• Strong organizational and time-management abilities.
• Ability to remain professional and composed in challenging situations.
• Attention to detail and a commitment to service quality.
• Ability to prioritize responsibilities in a fast-paced environment.
• Comfortable working independently and collaboratively with a team.
• Strong decision-making and conflict-resolution skills.
• Customer-focused mindset with a proactive approach to solving problems.

Additional Information

• Competitive salary of $40,000–$45,000 per year
• Professional growth opportunities
• Career development and advancement potential
• Opportunity to develop leadership and management skills
• Supportive and collaborative work environment
• Opportunity to contribute to the continued growth of the company
• Full-time professional position