Client Experience Specialist

IGL4US; Austin (TX); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Professional training

Career growth

Collaborative environment

Hands-on experience

Job summary

IGL 4 US is seeking a Client Service Associate to join our Cincinnati team. You will support clients throughout their experience with the company, answer questions, provide information, and help ensure every interaction is handled professionally and efficiently.

This full-time role emphasizes organization, approachability, and solution-oriented thinking as you develop communication and client service skills within a growing organization.

Qualifications

• Strong verbal and written communication skills.
• Professional and positive attitude.
• Strong interpersonal and customer service skills.
• Ability to remain organized while managing multiple responsibilities.
• Good problem-solving and decision-making abilities.
• Comfortable working independently and as part of a team.
• Attention to detail and ability to follow established procedures.
• Willingness to learn and develop new skills.
• Reliable, adaptable, and motivated to grow professionally.

Responsibilities

• Assist clients with questions, requests, and general service needs
• Provide accurate and professional information regarding company services
• Maintain clear and friendly communication with clients
• Help resolve concerns and identify appropriate solutions
• Maintain organized client information and service records
• Coordinate with team members to ensure client needs are addressed efficiently
• Follow up with clients when necessary
• Support daily client service and administrative operations
• Contribute to maintaining a positive and professional client experience
• Develop strong knowledge of company services and internal processes

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Problem solving

Teamwork

Attention to detail

Willingness to learn

Reliability

Job description

IGL 4 US is seeking a Client Service Associate to join our Cincinnati team. You will support clients throughout their experience with the company, answer questions, provide information, and help ensure every interaction is handled professionally and efficiently.

This full-time role emphasizes organization, approachability, and solution-oriented thinking as you develop communication and client service skills within a growing organization.