Customer Support Assistant

SmartRecruiters, Inc.; Birmingham (AL); On-site; USD 35,000 - 39,000; Full time

Job summary

IGL4US (Innovation Growth Line for Us) is seeking a Customer Support Assistant to be a key contact for customers, answering questions, providing information, resolving concerns, and ensuring professional interactions.

You will stay organized in a fast-paced environment, manage multiple requests, and collaborate with internal teams to identify needs and deliver solutions, contributing to a positive, customer-focused culture.

Qualifications

• Clear and professional communication, both written and verbal.
• Strong customer service abilities and interpersonal skills.
• Detail-oriented with dependable work ethic.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive problem solving and active listening.
• Ability to work independently and in a team.
• Basic computer and administrative skills.
• Willingness to learn new systems and processes.
• Positive attitude and desire to grow skills.

Responsibilities

• Provide professional and courteous assistance to customers.
• Respond to customer questions and general service inquiries.
• Identify customer needs and provide solutions or information.
• Maintain accurate records of interactions and requests.
• Follow up on open questions or unresolved matters.
• Coordinate with internal teams to resolve concerns.
• Maintain professionalism in all communications.
• Assist with general administrative tasks.
• Stay organized while managing multiple requests.
• Contribute to a positive, customer-focused work environment.

Skills

Communication skills

Customer service

Organizational skills

Problem-solving

Team work

Job description

At IGL4US (Innovation Growth Line for Us), we are dedicated to transforming the way businesses innovate, grow, and connect with technology.
We specialize in creating intelligent software solutions designed to simplify recruitment, optimize business processes, and empower organizations to reach their full potential.

Our approach blends innovation, strategy, and technology to deliver systems that drive measurable impact. Whether through job platform integrations, automation tools, or AI-driven systems, we help companies bridge the gap between ideas and execution.

We believe innovation should be meaningful — built for us, for collaboration, and for the future of work.

Job Description

As a Customer Support Assistant, you will serve as an important point of contact for customers, helping answer questions, provide information, resolve general concerns, and ensure each interaction is handled professionally.

This role is ideal for someone who communicates clearly, enjoys helping others, stays organized, and is comfortable working in a fast-paced environment where priorities may change throughout the day.

Responsibilities

Provide professional and courteous assistance to customers.

Respond to customer questions and general service inquiries.

Help identify customer needs and provide appropriate solutions or information.

Maintain accurate records of customer interactions and requests.

Follow up on open questions or unresolved matters when necessary.

Coordinate with internal team members to help resolve customer concerns.

Maintain a high level of professionalism in all customer communications.

Assist with general administrative and support-related tasks.

Stay organized while managing multiple requests and priorities.

Contribute to a positive and customer-focused work environment.

Qualifications

Strong verbal and written communication skills.

Excellent interpersonal and customer service abilities.

Professional, dependable, and detail-oriented approach to work.

Ability to stay organized and manage multiple tasks efficiently.

Strong problem-solving and active listening skills.

Comfortable working independently and as part of a team.

Basic computer and administrative skills.

Ability to learn new systems, procedures, and company processes.

Positive attitude and willingness to develop new skills.

Additional Information

Competitive salary of $35,000 – $39,000 per year.

Opportunities for professional growth and career development.

Training and opportunities to build valuable customer service and business skills.

Supportive and collaborative work environment.

Opportunity to develop communication, problem-solving, organization, and customer relationship skills.

Exposure to different areas of business operations as the company grows.

Stable full-time position with opportunities to take on additional responsibilities.