Customer Support Leader | Team Growth & Quality

Alphabe Insight Inc; Philadelphia (Philadelphia County); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Leadership opportunities

Supportive and collaborative team

Growth and advancement potential

Job summary

IGL4US (Innovation Growth Line for Us) is seeking a Customer Support Manager to lead daily support operations, supervise the team, and drive process improvements. The role emphasizes strong communication, leadership, and a customer-first mindset in a fast-paced environment.

The successful candidate will manage escalations, coordinate with other departments, and help maintain service excellence while fostering a collaborative, growth-oriented team culture.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Leadership and team management skills.
• Strong organizational and time-management abilities.
• Ability to remain professional and composed in challenging situations.
• Attention to detail and a commitment to service quality.
• Ability to prioritize responsibilities in a fast-paced environment.
• Comfortable working independently and collaboratively with a team.
• Strong decision-making and conflict-resolution skills.
• Customer-focused mindset with a proactive approach to solving problems.

Responsibilities

• Lead daily customer service operations.
• Supervise and guide customer support team members.
• Ensure customer questions, concerns, and requests are handled professionally and efficiently.
• Monitor service quality and help maintain strong customer satisfaction.
• Assist with resolving escalated or complex customer situations.
• Develop and improve customer support processes and procedures.
• Provide coaching, feedback, and ongoing support to team members.
• Coordinate with other departments to resolve customer-related matters.
• Track customer service activity and identify opportunities for improvement.
• Maintain accurate customer records and internal documentation.
• Help create a positive, organized, and results-driven work environment.

Skills

Strong communication

Interpersonal skills

Leadership

Team management

Organizational skills

Time management

Problem solving

Customer focus

Job description

IGL4US (Innovation Growth Line for Us) is seeking a Customer Support Manager to lead daily support operations, supervise the team, and drive process improvements. The role emphasizes strong communication, leadership, and a customer-first mindset in a fast-paced environment.

The successful candidate will manage escalations, coordinate with other departments, and help maintain service excellence while fostering a collaborative, growth-oriented team culture.