Client Care & Support Specialist

SharpContra; College Station (AR); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Job summary

IGL4US is seeking a professional and customer-focused Customer Service Officer to join our team in College Station, TX. You will act as a key point of contact for customers, delivering accurate information and resolving inquiries with professionalism.

The ideal candidate is organized, dependable, and comfortable communicating with diverse customers in a dynamic, collaborative environment. We offer ongoing training and opportunities for growth.

Qualifications

• Strong verbal and written communication skills.
• Professional and customer-focused attitude.
• Excellent interpersonal and listening skills.
• Ability to remain calm and solution-oriented when handling customer concerns.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Ability to work effectively both independently and as part of a team.
• Comfortable learning new systems, procedures, and tools; reliable and professional.

Responsibilities

• Provide professional and courteous assistance to customers.
• Respond to customer questions and service-related inquiries.
• Identify customer needs and provide clear, accurate information.
• Assist with resolving customer concerns in a timely and professional manner.
• Maintain accurate records of customer interactions when required.
• Follow company procedures and service standards.
• Coordinate with internal team members when additional assistance is needed.
• Maintain professionalism and confidentiality when handling customer information.
• Help create a positive and welcoming customer experience.
• Support daily customer service operations and other related responsibilities as needed.

Skills

Verbal communication

Written communication

Customer-focused attitude

Interpersonal skills

Listening skills

Organization

Time management

Teamwork

Job description

IGL4US is seeking a professional and customer-focused Customer Service Officer to join our team in College Station, TX. You will act as a key point of contact for customers, delivering accurate information and resolving inquiries with professionalism.

The ideal candidate is organized, dependable, and comfortable communicating with diverse customers in a dynamic, collaborative environment. We offer ongoing training and opportunities for growth.