Customer Support Specialist — First-Call Resolution

DLRdmv

Dallas (TX)

Presencial

USD 32.000 - 46.000

Jornada completa

hace 48 horas

Sé de los primeros/as/es en solicitar esta vacante

Consigue una respuesta de este empleador

Tu currículum y tu carta de presentación, adaptados exactamente a lo que buscan contratar.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

DLRdmv in Dallas, TX is seeking a Customer Service Representative to assist customers by phone, chat, email, and screen sharing, delivering professional service and timely resolutions. You will be the first line of support, handling inquiries, escalating when needed, and logging all interactions in Salesforce, while collaborating with teammates to improve the customer experience.

We value a patient, solution‑driven mindset, flexible scheduling including nights and weekends, and a commitment to

Formación

1-3 years of customer support experience.
Excellent listening and communication skills.
Flexible with scheduling including nights, weekends, holidays.

Responsabilidades

Provide first call resolution, or escalation, on issues via phone, chat, email, and screen share.
Follow up with customers, provide feedback and follow through to resolution.
Communicate and coordinate escalated issues with internal departments and field representatives.
Make independent decisions on behalf of the company with proper discretion.
Ensure customer interactions and resolution details are recorded in Salesforce.
Maintain knowledge of help desk procedures, products and services, and contribute to knowledge base.