Customer Service Representative

DLRdmv; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits package

Job summary

DLRdmv in Dallas, TX is seeking a Customer Service Representative to assist customers by phone, chat, email, and screen sharing, delivering professional service and timely resolutions. You will be the first line of support, handling inquiries, escalating when needed, and logging all interactions in Salesforce, while collaborating with teammates to improve the customer experience.

We value a patient, solution‑driven mindset, flexible scheduling including nights and weekends, and a commitment to

Qualifications

• 1-3 years of customer support experience.
• Excellent listening and communication skills.
• Flexible with scheduling including nights, weekends, holidays.

Responsibilities

• Provide first call resolution, or escalation, on issues via phone, chat, email, and screen share.
• Follow up with customers, provide feedback and follow through to resolution.
• Communicate and coordinate escalated issues with internal departments and field representatives.
• Make independent decisions on behalf of the company with proper discretion.
• Ensure customer interactions and resolution details are recorded in Salesforce.
• Maintain knowledge of help desk procedures, products and services, and contribute to knowledge base.

Skills

Customer support

Communication

Teamwork

Tools

Salesforce

Job description

As a Customer Service Representative you are responsible for assisting our customers through incoming calls, emails, screen sharing and chat. You will be the first line of service, helping to resolve questions and issues that the customer may have. We are looking for professionalism, a high performer in the customer service space… we aren’t about quick call handling, we are about client satisfaction. We believe in a collaborative teamwork environment, working together is paramount to our success. We believe in innovation and strive to be better in every aspect of the business every day, if you have ideas we want to hear them. We believe good customer service and strong teamwork both start with the golden rule, we treat our clients and our colleagues as we wish to be treated. If you enjoy educating clients and assisting them with their day-to-day challenges we want to talk to you.

What you'll do

• Provide first call resolution, or appropriate escalation, on issues that channel in via phone, chat, e-mail, and screen share tools
• Follow up with customers, provide feedback and see problems through to resolution
• Communicate and coordinate any escalated issues with internal departments and field representatives
• Make independent decisions on behalf of the company while exercising proper discretion and good judgement in your assignments
• Ensure customer interactions, details of inquiries, comments, as well as action taken to resolve are recorded properly in Salesforce
• Preserve and grow your knowledge of help desk procedures, products and services, providing feedback to assist with maintaining our knowledgebase

Qualifications

• Proven working experience in providing Customer Support for 1-3 years
• Excellent listening and communication skills, professionalism, team player
• Ability to tactfully handle trying situations patiently and professionally
• Must be flexible with scheduling, nights, weekends, holidays

DLRdmvoffers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmvis an EEO Employer. We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.

About DLRdmv

DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.