Client Experience Specialist

Lenwich; Lafayette (LA); Hybrid; USD 21,000 - 41,000; Full time

Job summary

DMR Technologies in Lafayette, LA is seeking a dependable Customer Service Associate to be the first contact for clients and partners. This non-technical role focuses on delivering exceptional service by answering inquiries, routing calls, and maintaining accurate records.

You will collaborate with sales, operations, and tech teams to resolve issues promptly, communicate by phone and email, and uphold a friendly, professional tone during standard U.S. business hours (Eastern Time preferred).

Qualifications

• Excellent spoken and written English communication.
• Strong interpersonal and organizational skills.
• Experience with email, spreadsheets, and phone systems.

Responsibilities

• Answer and route incoming phone calls with professionalism and care.
• Provide general information or direct inquiries to the correct internal teams.
• Maintain accurate call logs and records.
• Collaborate with internal teams including sales, operations, and tech to ensure customer concerns are addressed promptly.
• Communicate effectively with customers via phone and email.
• Support the overall customer experience by establishing a friendly and professional tone.
• Assist in improving customer service processes through feedback and observations.

Skills

Customer service

Communication

Organization

Multitasking

Tools

CRM software

Job description

DMR Technologies in Lafayette, LA is seeking a dependable Customer Service Associate to be the first contact for clients and partners. This non-technical role focuses on delivering exceptional service by answering inquiries, routing calls, and maintaining accurate records.

You will collaborate with sales, operations, and tech teams to resolve issues promptly, communicate by phone and email, and uphold a friendly, professional tone during standard U.S. business hours (Eastern Time preferred).