Customer Support Specialist — Email & Live Chat

TechDSF; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

TechDSF is seeking a Customer Support Representative to be the first line of contact for clients through email and live chat. You will resolve issues, answer inquiries, and ensure exceptional service delivery that drives customer satisfaction and loyalty.

You will maintain CRM records, collaborate with sales and technical teams, and continually expand knowledge of TechDSF’s solutions to provide expert assistance.

Qualifications

• Strong written and verbal communication skills.
• Customer-first mindset with proven problem-solving abilities.
• Ability to manage multiple interactions while maintaining quality.

Responsibilities

• Provide timely responses to customer queries via email and live chat.
• Resolve customer concerns efficiently and escalate complex issues as needed.
• Maintain accurate records of customer interactions in the CRM.
• Engage proactively to offer solutions, upsell services, and gather feedback.
• Work with sales and technical teams to ensure seamless support.
• Continuously expand knowledge of TechDSF’s services to provide expert assistance.

Skills

Strong communication

Customer-first attitude

Problem-solving

Tools

Email management tools

Live chat platforms

Job description

TechDSF is seeking a Customer Support Representative to be the first line of contact for clients through email and live chat. You will resolve issues, answer inquiries, and ensure exceptional service delivery that drives customer satisfaction and loyalty.

You will maintain CRM records, collaborate with sales and technical teams, and continually expand knowledge of TechDSF’s solutions to provide expert assistance.