Customer Service Representative

DLRdmv®; Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

DLRdmv is seeking a Customer Service Representative in Dallas to handle inquiries by phone, email, chat, and screen share. You will provide first-line support, resolve issues, and collaborate across departments to ensure high client satisfaction. Flexibility to work nights, weekends, and holidays is required.

The role emphasizes teamwork, professionalism, and continuous improvement. Join a customer-focused, innovative team at DLRdmv, with a competitive benefits package and opportunities to grow

Qualifications

• 1–3 years proven experience in customer support.
• Excellent listening and communication skills; professional and a team player.
• Able to handle difficult situations patiently and professionally.
• Flexible with scheduling, nights, weekends, holidays.

Responsibilities

• Resolve issues via phone, chat, email, and screen share, or escalate as needed.
• Follow up with customers and close issues.
• Coordinate escalations with internal teams.
• Exercise good judgment in assignments and decisions.
• Record inquiries and actions in Salesforce accurately.
• Maintain and improve knowledge of help desk procedures and products.

Skills

Customer service

Active listening

Communication

Team player

Scheduling flexibility

Tools

Salesforce

Job description

About DLRdmv

DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

About The Role

As a Customer Service Representative you are responsible for assisting our customers through incoming calls, emails, screen sharing and chat. You will be the first line of service, helping to resolve questions and issues that the customer may have. We are looking for professionalism, a high performer in the customer service space… we aren’t about quick call handling, we are about client satisfaction. We believe in a collaborative teamwork environment, working together is paramount to our success. We believe in innovation and strive to be better in every aspect of the business every day, if you have ideas we want to hear them. We believe good customer service and strong teamwork both start with the golden rule, we treat our clients and our colleagues as we wish to be treated. If you enjoy educating clients and assisting them with their day-to-day challenges we want to talk to you.

What You'll Do

• Provide first call resolution, or appropriate escalation, on issues that channel in via phone, chat, e-mail, and screen share tools
• Follow up with customers, provide feedback and see problems through to resolution
• Communicate and coordinate any escalated issues with internal departments and field representatives
• Make independent decisions on behalf of the company while exercising proper discretion and good judgement in your assignments
• Ensure customer interactions, details of inquiries, comments, as well as action taken to resolve are recorded properly in Salesforce
• Preserve and grow your knowledge of help desk procedures, products and services, providing feedback to assist with maintaining our knowledgebase

Qualifications

• Proven working experience in providing Customer Support for 1-3 years
• Excellent listening and communication skills, professionalism, team player
• Ability to tactfully handle trying situations patiently and professionally
• Must be flexible with scheduling, nights, weekends, holidays

DLRdmvoffers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmvis an EEO Employer.

We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.