Customer Support Specialist: Fast Help & Order Processing

UFP Retail, LLC; Prairie du Chien (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

UFP Retail Solutions in Wisconsin is seeking a Customer Service Representative to support brands, products, and programs, handling pre-purchase, in-purchase, and post-purchase inquiries while delivering a high level of service.

This role requires a high school diploma, 1-3 years in customer service preferred, proficient in CRM and Microsoft Office, and strong communication and organizational skills. Training and team collaboration are emphasized.

Qualifications

• Minimum of high school graduate.
• 1–3 years of experience in customer service or related field preferred.
• Working knowledge of computer software including CRM platforms and Microsoft Office.

Responsibilities

• Maintains a positive, empathetic, and professional attitude toward customers at all times.
• Responds promptly to customer inquiries.
• Communicates with customers through various channels.
• Respond to a high volume of incoming calls.
• Acknowledges and resolves customer complaints.
• Knows our brands, products and systems well to answer questions quickly and efficiently.
• Processes orders, forms, applications, and requests.
• Keeps records of customer interactions, transactions, comments, and complaints through CRM platform.
• Communicates and coordinates with colleagues as necessary.
• Provides feedback on the efficiency of the customer service process.
• Ensures customer satisfaction and provide professional customer support.
• Attends various product trainings, as needed.
• Prepares various reports and correspondence as required.
• Time-management and organizations skills.
• Performs other duties as required.

Skills

Customer service

Communication skills

Organization skills

Team player

Proficiency in English

Education

High school diploma

Tools

CRM platforms

Microsoft Office

Job description

UFP Retail Solutions in Wisconsin is seeking a Customer Service Representative to support brands, products, and programs, handling pre-purchase, in-purchase, and post-purchase inquiries while delivering a high level of service.

This role requires a high school diploma, 1-3 years in customer service preferred, proficient in CRM and Microsoft Office, and strong communication and organizational skills. Training and team collaboration are emphasized.