UFP Retail Solutions Customer Service Representative

UFP Industries, Inc.; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

UFP Retail Solutions is seeking a Customer Service Representative to handle inquiries and orders for our brands and programs in Prairie Du Chien, WI. You will interact with customers via multiple channels to ensure a high level of service and satisfaction, using CRM systems to document interactions and coordinate with colleagues.

The role requires at least a high school diploma and 1–3 years of customer service experience, with proficiency in CRM platforms and Microsoft Office.

Qualifications

• Minimum high school diploma or equivalent.
• 1–3 years in customer service or related field preferred.
• Proficiency with CRM platforms and Microsoft applications.

Responsibilities

• Assist customers with pre-purchase, in-purchase, and post-purchase inquiries.
• Respond to high volume of incoming calls and emails.
• Process orders, forms, applications, and requests.
• Maintain records of customer interactions in CRM system.
• Provide feedback to improve customer service processes.

Skills

Professional communications

Customer service

CRM software

Microsoft Excel

Time management

Phone & email communication

Education

High school diploma

Tools

CRM platforms

Microsoft Office

Job description

## UFP Retail Solutions Customer Service RepresentativeApply: Prairie Du Chien, WI: Full time: Posted Today: End Date: October 16, 2026 (16 days left to apply): R22795**Job Summary**The Customer Service Representative is responsible for providing support for the brands, products and programs within UFP Retail Solutions. They interact with customers through various communication methods to assist with pre-purchase, in-purchase, and post-purchase inquiries. In addition, they are expected to provide a high level and consistent customer experience to new and existing customers. This individual works under general supervision but a certain degree of creativity and latitude is required. They will rely on pre-established guidelines to perform the functions of the job**Principle Duties and Responsibilities*** Maintains a positive, empathetic, and professional attitude toward customers at all times* Responds promptly to customer inquiries* Communicates with customers through various channels* Respond to a high volume of incoming calls* Acknowledges and resolves customer complaints* Knows our brands, products and systems well to answer questions quickly and efficiently* Processes orders, forms, applications, and requests* Keeps records of customer interactions, transactions, comments, and complaints through CRM platform* Communicates and coordinates with colleagues as necessary* Provides feedback on the efficiency of the customer service process* Ensures customer satisfaction and provide professional customer support* Attends various product trainings, as needed* Prepares various reports and correspondence as required* Time-management and organizations skills* Performs other duties as required.**Qualifications*****Knowledge Required**** Minimum of high school graduate* 1-3 years of experience in customer service or related field is preferred* Working knowledge and proficiency in the use of computer and business-related software, including CRM platforms and Microsoft applications (Excel, Word, Teams, and Outlook)* Working knowledge of various office equipment (computer terminal, scanner, etc.)***Skills and abilities**** Proficiency in the use of the English language in reading, writing and speaking* Proficiency in the use of business math* Ability to successfully communicate with all organizational levels* Ability to communicate clearly via phone and email with co-workers and management* Ability to organize and prioritize workload and manage time* Ability to work hours mandated by management* Ability to pass a drug test***Conduct**** Highly motivated and enthusiastic* Good communication and interpersonal skills* Strong organization skills and detail oriented* Be a team player and support the Company’s goals.* Conducts in a professional manner.**Working Conditions**Requires being consistently available during normal working business hours, sitting/standing at a desk for extended periods of time. Occasional weekends required.