Customer Experience & Support Specialist

UFP Industries, Inc; Prairie du Chien (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

UFP Industries, Inc is seeking a Customer Service Representative to support the brands, products and programs within UFP Retail Solutions. You will interact with customers through multiple channels to assist with pre-purchase, in-purchase and post-purchase inquiries, aiming to provide a consistent, high-quality experience.

Under general supervision, you will maintain CRM records, process orders, coordinate with colleagues, and participate in product trainings.

Qualifications

• High school diploma required.
• 1–3 years of customer service experience preferred.
• Proficient with CRM and Microsoft Office.
• Experience with office equipment is a plus.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process orders, forms, applications, and requests.
• Maintain records of customer interactions in CRM system.
• Coordinate with colleagues to resolve issues and improve service.
• Attend product trainings as needed.

Skills

Customer service

Communication

Time management

Organizational skills

Teamwork

Education

High school diploma

Tools

CRM software

Excel

Word

Teams

Outlook

Job description

UFP Industries, Inc is seeking a Customer Service Representative to support the brands, products and programs within UFP Retail Solutions. You will interact with customers through multiple channels to assist with pre-purchase, in-purchase and post-purchase inquiries, aiming to provide a consistent, high-quality experience.

Under general supervision, you will maintain CRM records, process orders, coordinate with colleagues, and participate in product trainings.