Customer Care Specialist: Fast, Accurate Order Support

Envista; Madison (WI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K match

Job summary

Envista in Madison, WI is seeking a Customer Care Representative to respond to phone and email inquiries, process orders, and resolve issues in Oracle ERP while ensuring quality and productivity goals. Responsibilities include collaboration with logistics, sales, and regulatory teams; handling RMAs, deescalating tense situations, and driving customer satisfaction.

A high school diploma and 1 year of experience are required; proficiency with Microsoft Office and strong English communication are

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Experience serving international customers is highly preferred.

Responsibilities

• Answer inbound calls and emails regarding orders, status, pricing, and product info.
• Process orders and complaints in Oracle ERP accurately and promptly.
• Collaborate with logistics, regulatory, supply chain, and sales teams to resolve issues.
• Provide exceptional customer service and meet KPI goals.
• Assist with returns and RMAs as needed.

Skills

Customer service

Microsoft Office

Data entry

Attention to detail

English fluency

Problem solving

Prioritization

De-escalation

Collaboration

Education

High school diploma

Tools

Oracle ERP

Job description

Envista in Madison, WI is seeking a Customer Care Representative to respond to phone and email inquiries, process orders, and resolve issues in Oracle ERP while ensuring quality and productivity goals. Responsibilities include collaboration with logistics, sales, and regulatory teams; handling RMAs, deescalating tense situations, and driving customer satisfaction.

A high school diploma and 1 year of experience are required; proficiency with Microsoft Office and strong English communication are