Customer Experience Specialist

UFP Industries, Inc.; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

UFP Retail Solutions is seeking a Customer Service Representative to handle inquiries and orders for our brands and programs in Prairie Du Chien, WI. You will interact with customers via multiple channels to ensure a high level of service and satisfaction, using CRM systems to document interactions and coordinate with colleagues.

The role requires at least a high school diploma and 1–3 years of customer service experience, with proficiency in CRM platforms and Microsoft Office.

Qualifications

• Minimum high school diploma or equivalent.
• 1–3 years in customer service or related field preferred.
• Proficiency with CRM platforms and Microsoft applications.

Responsibilities

• Assist customers with pre-purchase, in-purchase, and post-purchase inquiries.
• Respond to high volume of incoming calls and emails.
• Process orders, forms, applications, and requests.
• Maintain records of customer interactions in CRM system.
• Provide feedback to improve customer service processes.

Skills

Professional communications

Customer service

CRM software

Microsoft Excel

Time management

Phone & email communication

Education

High school diploma

Tools

CRM platforms

Microsoft Office

Job description

UFP Retail Solutions is seeking a Customer Service Representative to handle inquiries and orders for our brands and programs in Prairie Du Chien, WI. You will interact with customers via multiple channels to ensure a high level of service and satisfaction, using CRM systems to document interactions and coordinate with colleagues.

The role requires at least a high school diploma and 1–3 years of customer service experience, with proficiency in CRM platforms and Microsoft Office.