Customer Support Specialist — Fast, Empathetic & Tech-Savvy

LoadUp; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Health coverage

Paid time off

401(k) with 5% match

Monthly lifestyle stipends

Employee recognition programs

Referral bonuses

Job summary

LoadUp is seeking a Customer Service Representative (Support Agent) to provide reliable, empathetic support across phone, text, chat, and email. You will resolve inquiries, track orders in real time, and work with Dispatch and Field Operations to fix issues while documenting interactions for accuracy.

Ideal candidates bring a solutions-first mindset, excellent listening skills, and comfort with new platforms; evening and weekend availability is a plus as LoadUp offers fast-paced, tech-enabled

Qualifications

• Solutions-first mindset and strong communication, organization, and time-management skills.
• Great listener with empathy and efficiency in conversations.
• Tech-friendly and willing to learn new platforms; comfortable with computer systems.
• Willingness to work evenings and weekends.

Responsibilities

• Be the first point of contact for customers and loaders via phone, text, chat, and email.
• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first approach.
• Monitor real-time order status to ensure a seamless service experience from start to finish.
• Collaborate with Dispatch, Field Operations, and other teams to resolve issues and improve support.
• Accurately document all interactions to maintain clear customer records.
• Identify recurring issues or trends to improve customer experience and internal processes.
• Uphold LoadUp's brand values in every interaction.
• Adapt to new tools, workflows, and priorities in a fast-moving environment.

Skills

Communication

Empathy

Organization

Time management

Team player

Education

High school diploma or GED

Job description

LoadUp is seeking a Customer Service Representative (Support Agent) to provide reliable, empathetic support across phone, text, chat, and email. You will resolve inquiries, track orders in real time, and work with Dispatch and Field Operations to fix issues while documenting interactions for accuracy.

Ideal candidates bring a solutions-first mindset, excellent listening skills, and comfort with new platforms; evening and weekend availability is a plus as LoadUp offers fast-paced, tech-enabled