Customer Support Representative

LoadUp; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Health coverage

Paid time off

401(k) with 5% match

Monthly lifestyle stipends

Employee recognition programs

Referral bonuses

Job summary

LoadUp is seeking a Customer Service Representative (Support Agent) to provide reliable, empathetic support across phone, text, chat, and email. You will resolve inquiries, track orders in real time, and work with Dispatch and Field Operations to fix issues while documenting interactions for accuracy.

Ideal candidates bring a solutions-first mindset, excellent listening skills, and comfort with new platforms; evening and weekend availability is a plus as LoadUp offers fast-paced, tech-enabled

Qualifications

• Solutions-first mindset and strong communication, organization, and time-management skills.
• Great listener with empathy and efficiency in conversations.
• Tech-friendly and willing to learn new platforms; comfortable with computer systems.
• Willingness to work evenings and weekends.

Responsibilities

• Be the first point of contact for customers and loaders via phone, text, chat, and email.
• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first approach.
• Monitor real-time order status to ensure a seamless service experience from start to finish.
• Collaborate with Dispatch, Field Operations, and other teams to resolve issues and improve support.
• Accurately document all interactions to maintain clear customer records.
• Identify recurring issues or trends to improve customer experience and internal processes.
• Uphold LoadUp's brand values in every interaction.
• Adapt to new tools, workflows, and priorities in a fast-moving environment.

Skills

Communication

Empathy

Organization

Time management

Team player

Education

High school diploma or GED

Job description

About The Role

At LoadUp, we're not just solving problems — we're supporting people through important moments. Our Customer Service Representatives (Support Agents) are the steady, reliable voice ensuring every customer interaction is handled with care, urgency, and professionalism. This is a full-time role.

Responsibilities

• Be the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat, and email with speed and empathy
• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset
• Monitor and manage real-time order status to ensure a seamless service experience from start to finish
• Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support
• Accurately document all interactions in our systems to maintain clear and organized customer records
• Identify and report recurring issues or trends to help improve customer experience and internal processes
• Uphold LoadUp's brand values in every customer interaction
• Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment

What You'll Bring

• A solutions-first mindset with a passion for great service, paired with strong communication, organization, and time-management skills
• A great listener who brings empathy and efficiency to every conversation, with a team-first attitude in a feedback-rich culture
• Tech-comfortable and coachable, with familiarity with computer systems and a willingness to learn new platforms
• Energized by fast-paced days and ready to adapt on the fly
• High school diploma or GED required; college experience is a plus
• Openness to evening and weekend availability

Benefits

• Competitive compensation
• Health & wellness coverage
• Generous paid time off
• 401(k) with 5% company match
• Monthly lifestyle stipends, employee recognition programs, and referral bonuses

About LoadUp

LoadUp is a tech-powered, on-demand junk removal and home services platform, connecting individuals and businesses nationwide with a vetted network of local providers for removal, disposal, assembly, and hourly labor. Founded in 2014 to replace hidden fees and vague pricing with real-time, upfront pricing and dependable local pros, LoadUp is now one of the largest platforms of its kind in the country — named to Inc.'s 5000 Fastest-Growing Companies list and certified as a Great Place to Work® since 2019.

Location

Onsite | Alpharetta, GA (Metro Atlanta)