Customer Service Associate — Fast-Paced, Team-Driven Support

BREAKAWAY RETAIL ENTERPRISES; Greenfield (MA); On-site; USD 54,443,000 - 65,904,000; Full time

Benefits offered by this job

401(k) +matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Tuition Reimbursement

Paid training

Job summary

Breakaway Retail Enterprises is seeking a Customer Service Associate to serve as the go-to contact for customers, ensuring a smooth, supportive experience in a fast-paced environment. This full-time role focuses on handling inquiries, scheduling, orders, and warranty information, with a collaborative team and opportunities for training and growth.

You will manage payments and shipping documents, monitor portals, and coordinate with service, sales, and delivery teams while delivering accurate

Qualifications

• 3–5 years of customer service experience in a high-volume setting.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office; EPass experience a plus.
• Quick, accurate data entry and 10-key skills.
• A team-first mindset and keen attention to detail.

Responsibilities

• Be the first point of contact for customers via phone and email
• Support with product inquiries, orders, service scheduling, and warranty info
• Monitor customer portals and track service/delivery updates
• Process payments, order updates, and shipping documents accurately
• Collaborate closely with service, sales, and delivery teams
• Resolve escalated customer concerns with care and efficiency
• Stay up-to-date on product knowledge and internal procedures

Skills

Customer service

Communication

Data entry (10-key)

Teamwork

Tools

Microsoft Office

EPass experience

Job description

Breakaway Retail Enterprises is seeking a Customer Service Associate to serve as the go-to contact for customers, ensuring a smooth, supportive experience in a fast-paced environment. This full-time role focuses on handling inquiries, scheduling, orders, and warranty information, with a collaborative team and opportunities for training and growth.

You will manage payments and shipping documents, monitor portals, and coordinate with service, sales, and delivery teams while delivering accurate