Customer Support Representative

LoadUp Technologies; Alpharetta (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health & wellness coverage

401(k) with 5% company match

Generous paid time off

Monthly lifestyle stipends

Employee recognition programs

Referral bonuses

Job summary

LoadUp Technologies in Alpharetta, GA is hiring a Customer Service Representative (Support Agent) for a full-time, on-site role. You will be the primary contact for Loaders and customers, handling inquiries by phone, text, chat, and email with empathy and urgency.

You will troubleshoot issues, monitor orders in real-time, collaborate with Dispatch and Field Operations, document interactions, report trends, and uphold LoadUp's brand values in a fast-moving, tech-enabled environment.

Qualifications

• A solutions-first mindset with a passion for great service.
• A great listener with empathy and efficiency.
• Tech-friendly and coachable; comfortable with computer systems.
• Energetic in fast-paced days and adaptable to change.
• Willingness to work evenings and weekends.

Responsibilities

• Be the first point of contact for customers and Loaders via phone, text, chat, and email.
• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first approach.
• Monitor real-time order status to ensure a seamless service experience.
• Collaborate with Dispatch, Field Operations, and other teams to resolve issues.
• Document all interactions accurately in systems for clear records.
• Identify recurring issues and report trends to improve processes.
• Uphold LoadUp's brand values in every customer interaction.
• Adapt quickly to new tools, workflows, and priorities in a fast-moving enviroment.

Skills

Empathy

Communication

Time management

Teamwork

Tech-savvy

Education

High school diploma or GED

Job description

About the Role

At LoadUp, we're not just solving problems — we're supporting people through important moments. Our Customer Service Representatives (Support Agents) are the steady, reliable voice ensuring every customer interaction is handled with care, urgency, and professionalism. This is a full-time role.

Responsibilities

• Be the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat, and email with speed and empathy

• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset

• Monitor and manage real-time order status to ensure a seamless service experience from start to finish

• Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support

• Accurately document all interactions in our systems to maintain clear and organized customer records

• Identify and report recurring issues or trends to help improve customer experience and internal processes

• Uphold LoadUp's brand values in every customer interaction

• Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment

What You'll Bring

• A solutions-first mindset with a passion for great service, paired with strong communication, organization, and time-management skills

• A great listener who brings empathy and efficiency to every conversation, with a team-first attitude in a feedback-rich culture

• Tech-comfortable and coachable, with familiarity with computer systems and a willingness to learn new platforms

• Energized by fast-paced days and ready to adapt on the fly

• High school diploma or GED required; college experience is a plus

• Openness to evening and weekend availability

Benefits

• Competitive compensation

• Health & wellness coverage

• Generous paid time off

• 401(k) with 5% company match

• Monthly lifestyle stipends, employee recognition programs, and referral bonuses

About LoadUp

LoadUp is a tech-powered, on-demand junk removal and home services platform, connecting individuals and businesses nationwide with a vetted network of local providers for removal, disposal, assembly, and hourly labor. Founded in 2014 to replace hidden fees and vague pricing with real-time, upfront pricing and dependable local pros, LoadUp is now one of the largest platforms of its kind in the country — named to Inc.'s 5000 Fastest-Growing Companies list and certified as a Great Place to Work® since 2019.

Location

Onsite | Alpharetta, GA (Metro Atlanta)